[Yak] Tikit Frame Failure...Update: A Customer's Rights

[Tony Raven]

I would have thought that by the time they've stripped it down, repaired 
the weld (and with the possibility of other dodgy welds on the frame 
since they were presumably done at the same time), replaced the bottom 
bracket,stripped off the paint and repainted and then rebuilt plus the 
obvious disruption to the internal processes and customer satisfaction 
element, BF would have been better off financially and reputationally to 
scrap the frame and give you a new one.  If they're desperate not to 
lose a frame it can always then be repaired at leisure and sold on as 
used/seconds to someone that perhaps can't afford full price.

Tony

> Date: Wed, 10 Sep 2008 02:12:55 -0400
> From: James Saisakorn <jsaisakorn at turettarch.com>
> Subject: [Yak] Tikit Frame Failure...Update: A Customer's Rights
> 
> 
> At any rate, the initial diagnosis when I spoke to a technician seemed  
> to be that the arm had been welded inappropriately or possibly cooled  
> down to quickly as to make this part defective and too brittle causing  
> the part to fail.  They said that they would replace the arm and  
> repair the bike.