[Yak] BF customer support - a positive experience

[Keith Adams]

Hi-

Since the negative-to-positive ratio on this thread is so high I'm going to add a note to the positive side to balance the scales a bit.

Last winter I bought a used DoubleDay- the fairly rare and now out-of-production recumbent tandem model of which fewer than 100 were made.  I bought it directly from the previous owner, and sight unseen.  Green Gear didn't see Dollar One from the transaction.

Yet when I discovered that a critical component was too small for me, they were more than responsive in committing to support my needs.  For a VERY modest price I received a replacement part in the size I needed, painted to match my bike.  They had all the specs on file, so they knew exactly what I needed.

:) :) :) :) :) :) :) :) :) :) :) :) :) :) :) :) :) :) :) 

I have not had a lick of trouble with my New World Tourist, which I bought new from GG through my local shop in August 2007.  It was a MUCH less costly custom bike than any of the alternatives I considered, and is every bit as comfortable and responsive as my much-loved and now-lamented former touring bike.  It fits in a regular suitcase, which is something that is not true of S&S coupler-equipped diamond frame bikes.  The larger wheels necessitate a larger case.

 -= Keith Adams =-
Rockville, MD, USA