[Yak] Tikit Frame Failure...Update: A Customer's Rights

[swayne]

I second Tonys words.
                                       Rob.
----- Original Message ----- 
From: "Tony Raven" <tony at raven-family.com>
To: <yak at bikefriday.com>
Sent: Wednesday, September 10, 2008 8:12 AM
Subject: Re: [Yak] Tikit Frame Failure...Update: A Customer's Rights


>
> I would have thought that by the time they've stripped it down, repaired
> the weld (and with the possibility of other dodgy welds on the frame
> since they were presumably done at the same time), replaced the bottom
> bracket,stripped off the paint and repainted and then rebuilt plus the
> obvious disruption to the internal processes and customer satisfaction
> element, BF would have been better off financially and reputationally to
> scrap the frame and give you a new one.  If they're desperate not to
> lose a frame it can always then be repaired at leisure and sold on as
> used/seconds to someone that perhaps can't afford full price.
>
> Tony
>
>> Date: Wed, 10 Sep 2008 02:12:55 -0400
>> From: James Saisakorn <jsaisakorn at turettarch.com>
>> Subject: [Yak] Tikit Frame Failure...Update: A Customer's Rights
>>
>>
>> At any rate, the initial diagnosis when I spoke to a technician seemed
>> to be that the arm had been welded inappropriately or possibly cooled
>> down to quickly as to make this part defective and too brittle causing
>> the part to fail.  They said that they would replace the arm and
>> repair the bike.
>
>
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>


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